Our online ordering system is operating as normal. You can still order on our website or through our Customer Services Team. Our Team are safely working from home and can continue to take orders by phone (01405 720281) or by email (firstname.lastname@example.org).
Our courier continues to operate, however, delivery may take a little longer than usual. We are aiming to dispatch all orders as quickly as possible, but please allow 3 to 10 working days for delivery.
Free on qualifying orders over £15. We aim to deliver UK mainland orders within 3 to 10 working days of receipt of payment. Deliveries to Scotland, Northern Ireland, Channel Islands, Isle of Man, and Isle of Wight may take longer and additional delivery charges will apply.
Deliveries need to be accepted but not currently signed for due to covid-19, please bear this in mind when providing us with a delivery address. Where orders are sent via courier, the precise GPS location of the delivery will be recorded as proof that delivery has taken place. You can request a parcel be left in a 'Safe Place' or with a neighbor during checkout. Please note, that if you request a parcel be left in a 'Safe Place', you do so at your own risk. Stonelux cannot accept any responsibility for parcels that are damaged and/or go missing as a result.
Where our courier have attempted to deliver your order, but no response has been received, and goods are returned to us as undeliverable, a standard charge of £7.46 will be made for redelivery.
Deliveries are normally made between the hours of 8:00am and 5:30pm.
Please note that delivery times are estimates only and cannot be guaranteed.
We do not currently offer an express delivery service as standard.
In addition to your consumer rights and rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , we offer the following returns policy: