Please note that delivery times are estimates only and cannot be guaranteed.
We make every effort to deliver UK mainland orders within 3-5 working days. Deliveries to the Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands and the rest of Europe may take longer.
Deliveries require a signature, please bear this in mind when providing us with a delivery address. You can request a parcel be left in a 'Safe Place' or with a neighbour during checkout. Please note, that if you request a parcel be left in a 'Safe Place', you do so at your own risk. Charles Products cannot accept any responsibility for parcels that are damaged and/or go missing as a result.
Where we have attempted to deliver your order, but no response has been received, and goods are returned to us as undeliverable, a standard charge of £8.50 will be made for redelivery
*Additional carriage charges may apply to Scotland, Northern Island, Channel Islands, Isle of Man, Isle of Wight, Alderney, Herm & Sark.
In additions to your consumer rights and rights under the Consumer Protection (Distance Selling) Regulations 2000, we offer the following returns policy:
- Refunds will be accepted, with proof of purchase, within 28 days from the date of purchase.
- To be eligible for a return, item(s) must be unopened, unused, in their original packaging and in the condition that you received them.
- You must arrange (at your own non-refundable expense) to return the item(s) in a saleable condition to Stonelux Limited, Unit 10, Humber Street Workshops, Goole, DN14 5UJ as soon as possible. Please ensure you include your name, address and order number with the return.
- The item(s) will not be deemed as returned until they are received by us. We strongly recommend that you fully insure the items that you are returning and obtain proof of delivery.
- Upon return, your item(s) will be examined to ensure the remain in a saleable condition. Please ensure that goods are packaged securely, as we are unable to issue refunds if the item(s) are damaged during return transit.
- On compliance with the conditions in (1) and (2) a refund shall be processed less a 20% surcharge of your order values.
Please note that all The Stone Range products and colour matches are made to order and therefore are excluded from our returns policy.